Frequently Asked Questions

How long will my delivery take to arrive?

We send our orders via U.K. Royal Mail Business Postal service or via DHL courier.  
For untracked Standard class postage, we normally process within 2 working days and then Royal Mail aim to deliver in 2 working days. 
At additional cost, customers may select Royal Mail Fully Tracked First Class post, where we normally process within 1 working day and Royal Mail aim to deliver in 1 working day. You can also track your item fully within Royal Mail using this service
There is also the option for a fully tracked DHL courier service, which we again process within 1 working day and which provides proactive email and text updates and next day delivery.  

 

Do you ship/deliver abroad?

Yes, we deliver worldwide. Additional shipping costs will apply in line with UK Royal Mail standard charges.

How can I pay?

You can pay by credit/debit card, Shopify payments, Amazon Pay, Apple Pay or Google Pay or via PayPal. If you are using PayPal, you can pay either via your own PayPal account or by debit/credit card as a PayPal guest at checkout. 

What is your online returns policy?

If your order is damaged, please let us know with relevant pictures, within 7 days and we will send a replacement or offer a refund.

Do you offer a gift wrapping service?

All online orders will be beautifully packaged in fully recyclable packaging. Gift boxes are wrapped in brown paper to ensure the box is received undamaged. 

We offer a gift wrapping service available to add on in your basket at a small additional charge, which includes wrap, ribbon and decoration. There's also an iption to add a personalised message, either on a small message card or in a full sized greetings card for a small additional cost.  

I'm short of time. Can I just give you a budget and recipient details and let you do the rest?

Of course, we will happily make up and send a beautiful box of items in line with your budget. Please email your requirements and we can make arrangements for you to settle via BACS electronic transfer, directly from your account.

Our Products

Why organic and natural?

Our products contain only naturally derived and many certified organic ingredients. Here at Cosy Cottage Soap, we avoid commercially popular additives such as Sodium Lauryl/Laureth Sulphates, the parabens group of chemicals and all other non naturally derived fragrances, colourings and preservatives due to the documented and potential adverse health impacts.

Are your products vegetarian/vegan?

All our products are vegetarian and we do not undertake any testing on animals; nor do we commission other organisations to do so on our behalf. Some of our soaps contain beeswax but our hand creams, our hair care and shea butter facial soaps, our foot balm and other products do not.

Is your packaging recyclable?

Yes, 100% of our packaging is fully recyclable or compostable.

Do you use Palm Oil?

We never use palm oil in our products due to the adverse environmental impacts of palm oil production. Neither so we use palm oil claiming to be sustainably produced. All our high quality ingredients are sustainably sourced via our UK-based suppliers.

Other

Wholesale enquiries.

We have great relationships with many wholesale customers including hospitality, retail and health and beauty outlets. Please contact Clara or Shelley via wholesale@cosycottagesoap.co.uk to discuss wholesale prices and requirements.

What charity work does The Cosy Cottage Soap Company participate in?

We are proud to have partnered with many selected charities over the years including The Breast Cancer Haven, MacMillan, Marie Curie, The Dementia Society and The Orangutan Foundation. We also work very closely with The Croft in Malton, which is part of the Camphill Village Trust for adults with learning challenges. Our partnership with the Quaker Congo Partnership is also ongoing and we have provided training and equipment to women in DRC to enable them to build sustainable livelihoods for them and their families.

We have taken to decision to select specific charities on whom to focus for a period of time (such as six or twelve months) rather than spread our involvement too thinly and risk diminishing its impact.    

Gift Vouchers

When will my payment be taken and when do I receive my vouchers?

Postal Gift Vouchers - Your payment will be taken immediately. We will put your vouchers in an attractive card with the personal message you specified. We'll then pop it in the post and it'll be on its merry way. Please allow us at least three working days from the date of purchase and you can let us know when purchasing when you'd like them to be received.
E-Gift Vouchers -Your payment will be taken immediately. We will generate an individual code on our system and send the email with this voucher including your personal message to the recipient's email address you provided. Please allow us two working days from the date of purchase and you can let us know when purchasing when you'd like them to be received.

I've bought a voucher for someone but they haven't received it. Where could it be?

Postal Gift Vouchers - We send vouchers by Royal Mail. Please allow us three working days for the vouchers to be received. If the voucher has still not been received, let us know by sending an email to service@cosycottagesoap.co.uk and we will cancel the existing voucher code and send a new one.

E-Gift Vouchers - Please allow us two working days for the vouchers to be received. If the voucher has still not been received, ask the recipient to check their spam folder and any other folders the email could have been filed under. If the voucher still can't be found, let us know by sending an email to service@cosycottagesoap.co.uk and we will cancel the existing voucher code and send a new one.

What can I spend my vouchers on?

All vouchers can be used on our entire product range except for our Sudscription services. Vouchers cannot be used towards shipping. 

Can I spend some of my voucher now and save some for later?

You can use your voucher at any time within 12 months from issue. The voucher will need to be used in one go either as payment towards a total greater than the voucher's value or for the exact value. 

How long does my voucher last for?

The voucher is valid for 12 months from the date it was purchased.

You have my email address, will I receive spam?

Absolutely not. We hate spam. We asked you to 'opt in' to our email marketing preferences. We will only contact you to tell you about new products, updates, information or exciting news we have. If you sign up and change your mind, you can easily unsubscribe at the bottom of each email.