Event & Treatment Cancellation Policy
We understand clients occasionally need to change or cancel their bookings.
Please give us as much notice as possible if you need to reschedule and we will do our very best to fulfil your request.
FOR TREATMENTS:
Should you need to cancel, we ask for at least 48 hours notice. If an appointment is cancelled with less than 48 hours notice a cancellation fee may be charged.
Please arrive in good time for your appointment. If you arrive late you may lose some of your treatment time.
FOR EVENTS, WORKSHOPS AND RETREATS:
If you'd like to reschedule, you must give 7 days notice or if you need to cancel, we require 14 days notice.
Cancellations made outside of these notice periods may incur a cancellation fee.
If you have any queries, please contact us on 01653 693555 or email us at service@cosycottagesoap.co.uk
